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Logitech CEO Wants to Sell You a Subscription-Based 'Forever Mouse' (gizmodo.com)

submitted 3 months ago by ForgottenFlux@lemmy.world to c/technology@lemmy.world

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During a recent episode of The Verge’s Decoder podcast, Logitech CEO Hanneke Faber shed some possible insight into the company’s view on one of its most important products. Saying that “the mouse built this house,” Faber shares the planning behind a Forever Mouse, a premium product that the company hopes will be the last you ever have to buy. There’s also a discussion about a subscription-based service and a deeper focus on AI.

For now, details on a Forever Mouse are thin, but you better believe there will be a catch. The Instant Pot was a product so good that customers rarely needed to buy another one. The company went bankrupt.

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[–] Smokeless7048@lemmy.world 9 points 3 months ago (2 children)

I have a Logitech G710+. After years (like 8) of use, the keycaps were starting to crack with age. I reached out to Logitech and they sent me all new keycaps, free of charge, despite being several times past the warranty period.

Truly amazing customer service.

[–] CatZoomies@lemmy.world 9 points 3 months ago (1 children)

That's quality right there. You probably would have bought those key caps, but they just sent them to you for free. That's going above and beyond, and that's how you keep a customer. Noctua is all about that, and I'll continue to buy their products and recommend them.

Such a shame, Logitech. You were great but now you're turning into crap.

[–] Smokeless7048@lemmy.world 4 points 3 months ago (2 children)

yea, would have happily paid for keycaps, since i was so far past any kind of warrenty.

Ended up buying some nicer, PBT kecaps 4 years after that anyways. Still use this keyboard, even if part of the backlighting has failed in the... 12 years.

https://i.imgur.com/anIU1RQ.jpeg

[–] dan@upvote.au 2 points 3 months ago

Nice keycaps! Can you please provide link to them? Thinking of getting some fancy ones myself.

[–] CatZoomies@lemmy.world 2 points 3 months ago

That’s a good looking keyboard right there mate.

[–] dan@upvote.au 2 points 3 months ago

Same with me! I bought that keyboard because at the time it was the cheapest mechanical keyboard I could find that wasn't an Aliexpress special, and it's still working well for me.

The keycaps for that keyboard have a known design issue - the plastic part that connects it to the key is too thin and breaks easily - which is why I think they're willing to send out free replacements.