this post was submitted on 22 Feb 2024
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[–] VikingHippie@lemmy.wtf 45 points 7 months ago (1 children)

Bad muzak I can handle. It's when they interrupt it every ten seconds to remind you that there's still the same number of people ahead of you that really gets my goat. And I need that goat!

[–] _cnt0@sh.itjust.works 19 points 7 months ago (3 children)

Did you know that you can use service X online? Just go to ...

10 seconds of horrible music in even worse audio quality

Did you know that you can use service X online? Just go to ...

10 seconds of horrible music in even worse audio quality

Did you know that you can use service X online? Just go to ...

10 seconds of horrible music in even worse audio quality

Did you know that you can use service X online? Just go to ...

10 seconds of horrible music in even worse audio quality

... repeat for an hour

[–] _cnt0@sh.itjust.works 18 points 7 months ago

Bonus points if it has 10 times the volume of the person you'll eventually speak to.

[–] WilloftheWest@feddit.uk 5 points 7 months ago

On a phoneline service that I have to call about twice a month, you also get a frequent click and a second-long pause in the music, that makes you think you’ve connected to an operator. Given how the service is outright malicious to its users, it wouldn’t surprise me if that was hard coded into the system to keep callers on edge.

[–] someguy3@lemmy.ca 26 points 7 months ago* (last edited 7 months ago) (2 children)

I've heard if there's music you're on hold. If it's silent then you're on mute.

[–] aeronmelon@lemmy.world 24 points 7 months ago (3 children)

My favorite call center experience was me, three of my friends, and my youth group leader calling some company and being sent to voicemail because it was after hours. He kept calling back, trying to get a real person but it was just the same "for customer support, press 1" bullshit.

Our leader started talking smack about the company while navigating the option tree of pre-recorded options and a janitor picked up the phone and revealed that all calls are broadcasted into the office, even before you reach the point where you actually leave a recorded message. Because the janitor was the only one there, he could hear our leader badmouthing the company from across the room.

[–] Aurelius@lemmy.world 8 points 7 months ago* (last edited 7 months ago)

I was given some advice a while back to always keep your phone on mute when going through the keypad directory. Many countries don't have many restrictions on recording calls so companies record everything that is permissible.

[–] MonkderZweite@feddit.ch 5 points 7 months ago

and a janitor picked up the phone

True boss picked up.

[–] ripcord@lemmy.world 5 points 7 months ago

There's no way this happened.

[–] MrFappy@lemmy.world 10 points 7 months ago

This is indeed true for most, but not all call centers.

[–] ummthatguy@lemmy.world 20 points 7 months ago* (last edited 7 months ago) (1 children)

Don't give up the dream, cause soon enough...

[–] MrFappy@lemmy.world 17 points 7 months ago* (last edited 7 months ago) (1 children)

Is that John Hamm?

Edit: Never mind, that is in fact Sergio. I stand corrected.

[–] ummthatguy@lemmy.world 15 points 7 months ago (1 children)
[–] Aurelius@lemmy.world 7 points 7 months ago (1 children)

I never knew I needed to see Jon Hamm play the sax until now...

[–] Akasazh@feddit.nl 2 points 7 months ago

I'm holding out for the Hamm(ond) organ

[–] frunch@lemmy.world 10 points 7 months ago

Sometimes that music is going harder than it has any right to though! I honestly love a lot of that shit nowadays, vaporwave brought my childhood back in a strangely welcome fashion

[–] Aurelius@lemmy.world 7 points 7 months ago

Honestly, I would maybe actually fill out the customer feedback survey if I got a little live concert

[–] ininewcrow@lemmy.ca 4 points 7 months ago

Now I'll feel bad every time I say something negative about the hold music.

[–] otacon239@feddit.de 2 points 7 months ago

Hit me with that Opus No. 1