737
Paid full price and got this in the mail (open box). GameStop and I have different definitions of “new”
(i.imgur.com)
this post was submitted on 13 Sep 2023
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Mildly Infuriating
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This is not what you paid for. You should demand either the item you paid for or your money back. Anything less is fraud.
They said I could mail it back, but I’m not really in a “trust GameStop” kinda mood
If you have a local store near you you could take it there for an exchange.
You’re literally trying to make an issue out of this at this point. No shot there isn’t a GS near you, you just don’t care to actually solve this so-called problem. You just wanna yell
If you mail it back, make sure they agree, in writing, to waive the $8.99 return fee and to cover your shipping costs. Keep all the records from shipping it. Then, if they don’t refund you in a timely manner, chargeback.
Alternatively, if you tried to return it in store and they refused to accept it, inform Gamestop that they’re in violation of their own return policy and ask whether they are able to give you a refund, mail you a replacement copy, or if they would prefer you to pursue compensation through your bank. If they don’t do either of the first two then that should be sufficient to justify a chargeback, too.
I recommend email for your communications with them since that creates a paper trail. Their customer support email is care@gamestop.com
Good luck!