this post was submitted on 20 Aug 2023
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This makes no sense. How does a working phone "miss a few vitals parts" necessary to replace battery?
I imagine this is how Apple would justify it - if there are internal screws or shields missing then it's a sign that it has been repaired previously by a 3rd party. It might work fine, but it's not to the original Apple specification.
The Apple store don't want to take responsibility for those repairs so refuse to do further work in case it leaves them with liability.