this post was submitted on 26 Sep 2024
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Apologies for posting a pay walled article. Consider subscribing to 404. They’re a journalist-founded org, so you could do worse for supporting quality journalism.

Trained repair professionals at hospitals are regularly unable to fix medical devices because of manufacturer lockout codes or the inability to obtain repair parts. During the early days of the COVID-19 pandemic, broken ventilators sat unrepaired for weeks or months as manufacturers were overwhelmed with repair requests and independent repair professionals were locked out of them. At the time, I reported that independent repair techs had resorted to creating DIY dongles loaded with jailbroken Ukrainian firmware to fix ventilators without manufacturer permission. Medical device manufacturers also threatened iFixit because it posted ventilator repair manuals on its website. I have also written about people with sleep apnea who have hacked their CPAP machines to improve their basic functionality and to repair them.

PS: he got it repaired.

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[–] tabular@lemmy.world 385 points 1 month ago* (last edited 1 month ago) (34 children)

The manufacture should have zero say if their product gets repaired or not. The only person who can give permission to repair it is the owner. It should be illegal to implement tying to lockout parts being used as a replacement. Right to repair

They call it jailbreak because this is an issue of freedom: software freedom

[–] meco03211@lemmy.world 17 points 1 month ago (28 children)

I'd temper that by saying a manufacturer would need to provide a reasonable option. Some things could become dangerous or even deadly if repaired incorrectly. Or it could be dangerous or deadly to even attempt to repair it.

[–] orclev@lemmy.world 15 points 1 month ago (5 children)

It's OK for manufacturers to say using aftermarket parts voids the warranty, it's not OK for them to prevent using them entirely. Likewise if there's a safety concern that should be handled by regulation and things like safety inspections, not by forcing all repairs to go through the manufacturer. If whatever it is is that critical to the safe operation it should be publicly documented so that third parties can manufacture it correctly to the needed tolerances.

[–] tabular@lemmy.world 5 points 1 month ago

I'm not so sure it's actually okay for manufactures to say using aftermarket parts voids the warranty - they need to prove it's actually your fault the device is broken (America's Magnuson–Moss Warranty Act). If you've seen those little stickers over screws that say "warranty void if removed" - those are actually illegal (in America).

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