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this post was submitted on 22 Aug 2023
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Asklemmy
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Not American, so i wanted to know whether a customer can really complain and get a worker fired. I read a lot of posts on reddit where people used to brag about getting workers fired for some silly mistakes. Reading that was weird. Do employers really fire employees just because someone complained on the phone due to some silly reason? Do companies believe the customer story more than the employee story? Why the need to fire anyone? Just tell the customer it's none of their business.
Theoretically it can happen. In practical terms, 99% of those cases are out of three things:
A charade to get an angry customer to go away (pretending to fire an employee)
The last straw in a series of incidents that add up to justify firing the employee (i.e. the employee has repeatedly made a mistake with no improvement over a long period of time)
Misconduct egregious enough to warrant firing them on the spot (for example, the employee punches a customer, or shows up to a job site blackout drunk)
The remaining 1% of cases are truly shitty managers that are a nightmare to work for.