You can't contact them securely, because their only support contact is email but the PGP key on their website is corrupted (you can't re-wrap the lines of a PGP key!) and even after fixing the corruption it turns out that they forgot to publish their encryption key (the published key is signing-only).

So there's no secure way to contact them.

Total waste of my time and money. This is why everybody uses Mullvad.

you are viewing a single comment's thread
view the rest of the comments

[–] kbal@fedia.io 5 points 3 months ago* (last edited 3 months ago) (2 children)

One secure way to contact them is through matrix. First, make sure the transaction was completed for the correct amount net of monero transaction fees.

[–] Krugtron9000@monero.town 5 points 3 months ago* (last edited 3 months ago) (1 children)

First, make sure the transaction was completed for the correct amount net of monero transaction fees.

Yes, I absolutely made sure of that. Even waited for all ten confirmations.

One ~~secure~~ way to contact them is through matrix.

FTFY. And of course the (still!) embargoed clusterf*ck. Don't roll your own crypto, kids.

[–] ReversalHatchery@beehaw.org 1 points 3 months ago* (last edited 3 months ago)

Embargoed? What do you mean?

Also, isn't it telegram who rolls their own crypto?