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McDonalds removes AI drive-throughs after order errors (www.bbc.com)

submitted 5 months ago by Stopthatgirl7@lemmy.world to c/technology@lemmy.world

105 comments fedilink hide all child comments

McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

(page 2) 50 comments

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[–] qevlarr@lemmy.world 4 points 5 months ago (5 children)

Here's what you do: You have the AI take the order, but the human checks each item. They'll have enough time to work out the kinks

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[–] aeronmelon@lemmy.world 3 points 5 months ago

slaps own cheek

NAW!!

[–] werefreeatlast@lemmy.world 3 points 5 months ago

I got my fried shoes but no ketchup!

[–] someacnt_@lemmy.world 3 points 5 months ago

Bubble burst?

[–] the_doktor@lemmy.zip 1 points 5 months ago (1 children)

"McDonalds removes AI drive-throughs after they realized AI is fucking stupid and shouldn't be used by anyone"

There, fixed. Now can we fucking kill AI and make it illegal to use already? Fuck this shit.

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[–] AllYourSmurf@lemmy.world 1 points 5 months ago* (last edited 5 months ago)

and a large orange drink

[–] BanjoShepard@lemmy.world 0 points 5 months ago

I used this system more than I care to admit and never had significant problems with it. My biggest issue was when trying to modify an existing item on the ticket.

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