Artificial Intelligence

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AI is making Philippine call center work more efficient, for better and worse (restofworld.org)

submitted 8 hours ago by Joker@sh.itjust.works to c/ai_@lemmy.world

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86% of white-collar workers in the Philippines already use AI.

Advanced language, emotional recognition, and generative AI tools have made work more demanding for BPO workers.

Outsourcing clients are requiring more automation and AI integration in workflows.

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