The description sounds more like an AI receptionist than an AI nurse. It would be helpful if patients could ask follow-up questions to the automated phone call before an appointment. Some clinics don't have the manpower for that, and especially not in all the languages that the local population might speak.
I'd be interested in seeing how good the model actually is, and how it determines when to pass it along to a human
The concern is with making sure the AI model is only used where it makes sense. Those who are looking to cut costs will try and use it everywhere, and that needs to be kept in check