I’ve had this exact thing happen with the Z key on my most recent purchase from them, so definitely not use related.
this post was submitted on 24 Aug 2023
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This happened to my little decorative bong keycap. :(
It still works though.
I never actually used my stock keychron caps.
i got Ducky double-shots for mine, way better than the dye-sub trash you get by default.