this post was submitted on 10 Sep 2024
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How long ago was this?
Many years ago, HP was actually pretty good even on their budget lines of the time. Then those got shitty to keep costs low, and it just creeped up from there until shitty cost cutting was evident throughout all their other lines up through premium business class laptops
Also, HP's bullshit on other areas like Printing is what earned them the top spot
Dell suffers the same enshittification on their laptop lines that HP did, just a bit behind. I cannot tell you how many batteries turned into spicy pillows in just MONTHS after being opened even on their supposed premium business laptops
Lenovo used to be shit, but I've noticed they've stepped their game up the last few years while OTOH Asus is the opposite being good at first but now starting to show signs of enshittification.
Basically, brand loyalty is BS any brand can turn to shit at any time and any brand can go to being a diamond again (Except HP, they've become irredeemable in my eyes) and those business contracts to get bulk discounts serve no purpose other than to lock in IT departments to that specific brand instead of being able to be flexible when the times change
I had my internship there this year. The issues with my lenovo laptop started in 2021 after I bought it, managed to get my money back after 2 years late last year and decided to go full time on the Steam Deck as my personal computer alongside a portable monitor.
The HP laptops all felt pretty solid when I set them up, the company gave me a spare Lenovo laptop that was just laying around that worked okay, forgot which model but I think it was probably around their 1200 euro range probably. But the HPs didn't have much in terms of keyboard flex and the trackpad felt really nice, however I was only having it for a couple of hours before they were being repackaged to get to the customer so no real time to judge anything.
I ralso recognised having brand loyalty towards prefab computers were pointless pretty early on. Everything from the lack of upgraidability to the lack of easy access to repairs and sending enormous parts for minor things just wasn't cutting it for me. I'm glad with my Steam Deck now actually, with my monitor and wireless keyboard and mouse I can manage my own IT stuff at home from anywhere and do my dev stuff pretty comfortably. Knowing I can also go to ifixit to buy spare parts whenever I want is a nice bonus!
As for HP being shit in every other area, yea, I'm always gonna keep in mind to not buy their printers and stay away from them as much as possible.
What did add up on Lenovo's side was their customer support in my country. They were very kind and helpful regarding my issue but I couldn't sit around and wait for it to be fixed and them trying 100 different things.
But thank you for telling me your experience, I'll make sure to keep it in mind when getting my job and hopefully have the opportunity to be able to give someone something that won't break!