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this post was submitted on 03 Oct 2024
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When I'm shopping I want to get my stuff, and get out, even when I buy a lot of stuff. I do that faster than waiting in line for a register on average. Plus then i don't have to talk to someone which is nice.
There should be both. Self check and a few clerks. Let people choose.
If all the lanes were staffed, I bet it would be faster to not do self checkout.
Also, its not so bad to talk to someone? Also also, you don't actually have to talk to them trust me they don't care. You don't even have to make eye contact.
I hate corporations in general for their greed but even I understand why you can't have all Lanes manned. Because I have worked retail and while there are definitely some busy hours Where things get crazy, the majority of the day would be dead and those people would have nothing to do.
This is why both is good, have 2-3 (for most larger stores) cashier lanes open and two sets of 4 (so 8) self checks open. Let people choose their presence
The stores near me never staff more than 3 lanes, even at peak times...
I have the exact opposite problem of the complaint in the post, the store near me will have only a single manual register open while there is a line of like five or six people that literally have maybe a handful of items all just waiting and they have a self-checkout area but they never fucking open it unless someone complains. And they act like you insulted their entire family lineage when they begrudgingly open it