this post was submitted on 17 Oct 2024
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i remember having to actually call an ISP to cancel, as there was no online option, so it was one of the rare occasions of getting a human being on the phone almost instantly and it was
"i'm calling to cancel my service"
"why?"
"cancel the service"
"are you moving?"
"cancel the service"
"are you switching to another provider?"
"cancel the service"
"is the bill too high? would lowering the bill change your mind?"
"cancel the service"
and on and on and on for 45 minutes
I enjoyed that call exactly once, when I left Comcast for RCN.
"I'm calling to cancel my service."
"Why?"
"RCN offers twice the download speeds for half what you charge. Can you beat that?"
".....I'll switch you to cancellations."
Same experience.
“Hello! I’m calling to cancel.”
“Why?”
“They’re installing gigabit in my house next week and it’s 20USD less than the 100 megabit I’m paying for right now.”
“….okay!”
The moving thing worked for me, I just said I'm moving back in with my parents and they have amazing Internet. Like to me that's a checkmate, they can't say anything