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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)

submitted 14 hours ago by Viking_Hippie@lemmy.world to c/nottheonion@lemmy.world

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cross-posted from: https://lemmy.world/post/22488573

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[–] sgibson5150@slrpnk.net 20 points 10 hours ago

A few years ago a local, third competitor did an "edge build" in our area and dissatisfied with the other choices, we signed up immediately. A botched install by one of the other two led to a cable cut earlier this year. Our guys came out the same day and fixed us up. Physical guys had the new cable buried by the end of the week. They even brought a machine to bury the new waveguide at the regulation depth. Amazing how competition breeds customer satisfaction.