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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)

submitted 14 hours ago by Viking_Hippie@lemmy.world to c/nottheonion@lemmy.world

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cross-posted from: https://lemmy.world/post/22488573

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[–] IsThisAnAI@lemmy.world 1 points 7 hours ago (1 children)

Billing and service outages.

And no, I haven't had much experience with customer service in the last 10 other than changing providers because I've moved. That's excellent service, not some disqualifying factor that you have implied I believe.

[–] NounsAndWords@lemmy.world 1 points 6 hours ago (1 children)

You gave a vague answer without explain why. I just asked the relevant follow up questions based on your response. No implications. Also no implications here, just explaining my reasoning. 🙂

[–] IsThisAnAI@lemmy.world 2 points 5 hours ago

Fair enough