this post was submitted on 20 Dec 2024
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I'll be sticking with Protonmail, personally
I tried switching to Proton. They took my money somehow (I think I was looking over the paid options and then got distracted and auto filled. Basically I wasn't paying attention) and then when I noticed on my cc bill I contacted them to say 'hey, I didn't mean to pay for all these features I don't need and am not using. Can I please have a refund?" They were like "lol it's been a month and 2 days so no, enjoy your 17 email addresses and some other crap you aren't using and don't need.".
Still looking for an alternative to Google but it isn't going to be Proton.
That honestly seems like a reasonable response from Proton. You signed up for their paid service; you’re not entitled to a refund because you weren’t paying attention
You are correct, which is why I didn't pursue the matter. They can keep my money, they've lost a customer.
They are providing a SERVICE. I was not using the service, I didn't need it. The mistake might have been mine (assuming it wasn't a dark pattern or sketchy design) but they had a choice: keep my money and tell me to go fuck myself (which they did) or refund my money at no cost to them. This wasn't a box of goods that they would have to take back and reinventory.
I would have purchased the lower tier of service (which I explained to the rep) and continued to use their services, and I would have been telling you about how they were reasonable and I am a happy customer.
I had already invested significant effort in moving my email over, it was a pain to shift back, but if Proton's answer to a simple problem is "fuck you, we've got ours.", I'll pass. I spent a lot of time on their 'pick a paid service" page because I was going to pay for one of their lower tiers, I just hadn't decided which one.