this post was submitted on 28 Aug 2023
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I don't think Zoom really has much of a moat surrounding it. Slack, Google, Microsoft, and others offer alternatives that are about as good or better (often for free if you use their chat offering). They sprang into popularity from nothing around 2018 due to being just a little more stable and reliable than the competition, and someone could take their place just as easily.
Agreed on all points. They just happened to be the new shiny when the shit hit the fan, and they got lucky. There are plenty of good alternatives.