this post was submitted on 04 Feb 2025
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One hour on hold to get through to my water provider. The reviews online are hilarious, most of them complaining about hold times and bad customer service. Yet it doesn't look like anything's changed to improve that. Just make the customers wait, it's not like they can change water provider if they're not happy with the service.
Edit - start of the call said 25 minute wait for call to be answered, it's now been 1.5 hours on hold. What a joke.
Get this, they answered the call after 1hr45m and said the lines were closed! I had to leave a message for a call back. Let’s see if they actually call back (chances are low).