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Microsoft wouldn't look at a bug report without a video. Researcher maliciously complied.
(go.theregister.com)
This is a most excellent place for technology news and articles.
I have heard from friend that teach in higher end that students are struggling more and more with getting information from text. It seems those students have now found there way into the work force.
Problem starts earlier in life. I know someone who is a teacher in lower school. Ask the kids to make a presentation and literally in 90 seconds you will have a PowerPoint with 15 slides full of pictures and embedded video. Ask them to write one slide of text and they'll struggle to put three sentences together.
Reason is pretty simple, a lot of the parents never read to their kids. They grew up on iPads. Video is the medium they are accustomed to. And so they struggle with written information.