this post was submitted on 02 May 2025
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How are these people losing access to their MS accounts on their computers?
Step one, be forced to create a Microsoft account.
Step two, create the account with a password you are SURE you remember
Step three, create a PIN so you never have to enter your password
Step four, forget your password
Most likely this is the #1 reason. When Passkeys will become more popular, that will be another problem for regular users unless there is an easy account recovery option.
Another possibility could be switching to local account and deleting MS account, but I would imagine that is more rare and most people would just abandon account. Then it can become the same issue with forgotten password though.