My old person trait is that I think 'ghosting' is completely unacceptable and you owe the other person a face-to-face conversation.
this post was submitted on 05 Jul 2023
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I've never tried it but I've heard that if you swear at the cosomer service robots enough they'll automatically send you to a person. Again, never tried it so unsure. I normally just try to avoid things that require me to call CS.
Smashing zero usually works just as well.