Fuck these guys... Seriously. I bought a phone off of them hyped at the idea of the ethics. It didn't work on arrival. Over 3 months later and not one single reply to my helpdesk request (other than the Automated acknowledgement of receipt).

Unbelievably bad user experience, I went from hyped at the concept of reducing my production of electronic waste to beyond disappointed at a brutally bad user experience.

Then to make matters worse, it is difficult to source spare parts for the fairphone 4 (according yo a friend of mine who owns one that he bought a while ago)... Like is that not the entire point of the phone, reduced consumption of new phones by supporting repairs. If you're going to stop producing the spares at least release the patents then.. if you really believe in the promoted ideals that you spout... Which they clearly do not.

It turns out that it's just another money hungry company hell bent on burning the planet down to see a line go up, as far as I'm concerned. All gaff to sell shite phones at higher prices.

Do not buy.

[–] benneti@feddit.org 8 points 1 week ago (1 children)

I would also be curios where you are located. I am in EU and had a software problem (caused by self) and support was very helpful and they even repared my phone free of charge despite me telling them that I was at fault myself. Now I wonder whether one of us was lucky / unlucky or it depends on the region...

Sending it in and back took a bit longer that it could but still was within a reasonable time frame.

[–] philthi@lemmy.world 2 points 1 week ago

As mentioned above, I live in the EU.

load more comments (9 replies)