Do you have any source for spare part no longer being produced for FP 4? I can't find any information about it and they are still available on their webpage to buy.

What was it that didn't work on arrival ? Didn't it power on? Are you within EU? If so, why didn't you contact your countrys consumer advocacy agency, instead of waiting 3 months. We have 2 years consumer law within all of EU they would have taken your claim to the company for you.

Was the problem eventually resolved?

[+] philthi@lemmy.world -6 points 1 week ago (2 children)

This all assumed I have more spare time than I do. I am in the EU. This problematic phone should not be a problem that I have to invest time into resolving when it did not work from the very first use. This should be the simplest of support cases; return the phone for replacement or reimbursement.

The problem has not been resolved and the phone sits unused in its packaging in my desk drawer.

I have instead learnt to repair my current phone (which was itself a very rewarding and remarkably simple process, which is my new plan for reducing my electronic waste) and am still awaiting a response from fairphone after multiple follow up emails informing them of my disappointment and not one reply from a human.

[–] foliumcreations@lemmy.world 9 points 1 week ago (1 children)

You still haven't explained what the issue was, then you mention not having time, but you bought a ≈500 EUR device that acordingn to you didn't work, and the solution in your opinion is replacement or reimbursement. I'm gonna go out on a limb here and say, you either did not have an issue that would warrant a replacement or hardware repair, or you are mad you weren't offered the solution you wanted and now spam the same message when ever Fairphone is mentioned. Cause your story doesn't add up. No time to raise a case with consumer advocacy agency, 500EURs worth of phone thrown in a drawer. New phone; suddenly time to invest. Avoided answered what the issue was. Copy pasted same comment at least 4 other times. Fairphones customer service might be the worst, I don't know. But I do question the validity of your claims.

[–] philthi@lemmy.world -3 points 1 week ago

If I had had any response at all, I wouldn't be saying anything at all here. The reality is that I have had no response - not an unsatisfactory suggestion, not a tech support suggestion, not a "this is your fault", not one single word has reached me from them. I'm not telling you what the fault is, because it's irrelevant... 3 months waiting for any response at all (after several more follow up emails from me requesting a response) is diabolically bad customer support.

Regarding your CSI style breakdown of my inner reasonings, like whatever makes you happy.

Regarding copying and pasting my response, yeah I did that because I was quoting someone who turns out to be have been wrong 🤷‍♂️

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