this post was submitted on 09 Oct 2023
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It seems everyone you know under the age of 40 is in a very specific subset of the workforce. They do not represent a significant portion of the workforce. I would love to read that article about the call center so I can keep an eye out for news when that plan completely fails. I'm assuming it must be a consumer facing call center to be so brazen. They wouldn't risk business accounts (big money) on an llm, the technology just isn't there.
https://nationalpost.com/news/business-owner-hires-chatgpt-for-customer-service-then-fires-the-humans
And I don't disagree that it will fail, but the fact that it's happening in the first place makes it significant and so worth talking about. Whether or not its a good idea, companies all over the world are exploring ways to replace human labor with these products, and thats what makes it significant.
Thanks for the link.