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Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech
(www.businessinsider.com)
this post was submitted on 14 Oct 2023
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Why do people get hostile when they are showed a video of themselves moving items to the bag without scanning the item? Why not just accept your fate at this point and pay or give the goods back?
This leads me to think about how Walmart's focus on cheap low quality goods with stores placed in areas where finances are often tight has created this "I want it but can't afford it" despair.
You walk into this soul-less, hyper efficient box store and it's easy to notice they have a lot of stuff but not a lot of staff. And the staff are not exactly motivated to care about theft.
It's not a long shot to start to think it would be easy to get away with grabbing something, because perhaps Walmart is an easy target. But the efficiency of the place is where that mistake falls short.
The truth is, there are very few businesses with as sophisticated an anti-theft system. Walmart is dealing with petty theft on a global scale and understands exactly how much it costs them, especially if they are perceived as an easy target.
Walmart has the technology to wait until the number of thefts from a single person exceeds the local felony levels and only then press charges. It's a trap, and ripping off Walmart is a lot less profitable than it might seem.
I caught someone stealing a felony amount of alcohol by using their young children(<5) and they acted like I was the wrong one in the situation.
You got caught, accept the consequences of your actions. Nope, I am the bad guy because I recognozed someone who stole a felony amount of an unnecessary product the other week, watched them on the cameras, and called the police station next door to wait in the lot for them.
They also didn't show in court and got a warrant for it.
I don't understand that level of incredulous lack of accountability for your own actions.
I don't shoplift because I'm fairly fortunate to be able to work a job that pays a living wage. Yet every single time I use a self-checkout (not just at Walmart), it flags an employee for something; maybe I left a prescription in the cart (you have to pay for those in the pharmacy). Maybe I'm shopping with my wife and her purse is in the cart. Once it thought I was stealing my own kid.
If you don't trust me to do a thing, don't let me do a thing. It feels like harassment.
The key is to be subtle about it, understand the local laws and keep the thefts under the felony limit.