Dukaan lays off 90% of support staff after introducing AI chatbot for customer support (www.moneycontrol.com)

submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

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Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

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[-] James@lemmy.ca 17 points 1 year ago

That’s all tier 1 help desk ever does anyway.

From my experience they know less about the product than I do when I try to get support on it.

[-] Pika@lemmy.world 1 points 1 year ago* (last edited 1 year ago)

it's so true... I feel bad due to it but, half the time t1 is just rehashing the power cycle and try again list.

this post was submitted on 11 Jul 2023

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