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'I can't afford food': Etsy sellers' income wiped out as it holds thousands in sales reserves (news.sky.com)

submitted 1 year ago by Hogger85b@kbin.social to c/tech@kbin.social

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Some sellers say they were going from strength to strength, but now they have been left unable to pay their bills, with their only source of income coming from Etsy sales.

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[–] skates@sh.itjust.works 2 points 1 year ago (1 children)

Are the customers forced to pay for tracking? Does Etsy have a rule against sellers paying for the tracking? I've never used Etsy before so I'm not sure exactly how it works.

I'd feel more comfortable having a tracking number on any package I order.

[–] monkic@kbin.social 11 points 1 year ago

@skates

The article also goes on to show the typical Etsy customer and seller mentality (and as an Etsy customer I can say I also share this mentality. Keep in mind that most of the things sold on Etsy are small artisan/crafted goods and a lot of times the shipping cost can cost more than the item itself, much less tracked shipping):

A lot of sellers don't want to force their customers to pay for tracked shipping because international tracking can rack up a huge cost.

Steen Ross, from Norwich, has £1,800 held in a reserve on her Etsy account.

She has sold custom costumes to a largely American customer base on Etsy for a decade and relies on her Etsy income to pay rent.

"Most of my sales go to America and about 90% of people don't want to pay the additional cost of tracking because it's so expensive, they are happy for me to just provide proof of postage.

"I'm worried that if I raise prices to include tracking, I'll lose a lot of sales, but if I don't Etsy won't release funds from my reserve before 45 days."