It's great for communicating among individuals and in group chats, but I think it ultimately fails as a platform between creators and fans even though it seems like every creator or product team has one these days.
Let's say you're a server admin and you push updates to an #announcements channel. If people want to then discuss those updates, they have to go to a completely different channel. Unless there's one specifically for talking about announcements, that conversation is going to be mixed in with a bunch of other stuff. Sure, we have sub-threads now, but not all servers allow those to be created by anyone. They also disappear after being inactive for a while, so anyone looking in the future won't know if there was an important piece of information that's been lost.
Now let's say you're a regular server member and you've been away from a channel for a while. If you're like me and you find it hard to follow a conversation in reverse, you need to first scroll up before you read anything. (Discord does help with this by putting you 50 messages behind, but that's often not enough, and with no post ranking system, it's hard to know which discussions are the most interesting without reading every single one.) Then maybe you find a question from someone that never got answered and you want to help them out. You could reply to them, but if it's been long enough they might not see it and you'd be interrupting whatever conversation is happening at the bottom. So then you think you might try messaging them directly, but most servers don't allow that for safety reasons which is understandable.
It just seems that at every turn, Discord can't replicate the usefulness that traditional forums have. In a forum, everything is organized, focused, won't disappear, you can read everything in chronological order, and when you reply to someone it doesn't feel like you're interrupting people.
What do you all think? Am I just bad at using Discord?
I really liked it when it first popped up as what felt like a skype replacement. Now though, it's awful. To be honest though it's not at discords fault, mostly. It's due to how every online community is wanting to use discord for their communities. They treat it like a forum, even though it can't truly act like one. Discord is good for having servers for different friend groups, but for the giant, in the three digit populated servers, nah. Too much going on in there unless I'm terminally online.