this post was submitted on 08 Dec 2023
371 points (98.9% liked)
Technology
59377 readers
2957 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
It doesn't matter how big the company, if the customers don't push for a thing, they won't provide it.
Google's primary income is advertising. Their users are not their customers, at least not most of them. They don't see a significant loss of revenue when users are just fucked over by their lack of support, so why bother?
Frankly, there needed to be a regulation here of some kind to force companies like Google that control user accounts like this to provide a minimum level of support when their accounts get locked. People's lives are tied to those accounts, being locked out of them for days can have serious negative effects.