Technology

59087 readers

4144 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)

submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world

22 comments fedilink hide all child comments

'It hasn't delivered': The spectacular failure of self-checkout technology::Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.

you are viewing a single comment's thread
view the rest of the comments

[–] reddig33@lemmy.world 43 points 9 months ago* (last edited 9 months ago) (1 children)

The failure is in over-relying on it. It’s designed for convenience to replace express lanes. But when you funnel the entire checkout system to a handful of self serve registers, it doesn’t work.

[–] eek2121@lemmy.world 22 points 9 months ago

The walmart closest to me only had self checkout and got rid of ALL of their cashier lanes. They had 4 times ad many self checkouts. That lasted for a few months. It went from taking 5-10 minutes in checkout to 45 minutes or more. Why? Untrained people are slow and the software is terrible. In addition, Shoplifting went through the roof.

They finally added cashier lanes back in. No idea if it was complaints or dropping revenue that caused the reversal.