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'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)

submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world

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'It hasn't delivered': The spectacular failure of self-checkout technology::Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.

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[–] candybrie@lemmy.world 5 points 9 months ago (1 children)

Do yours freak out when you put your re-usable bags in the bagging area even when you tell it you're using 4 of your own bags? Or have two barcodes on packages and if the wrong one scans (either because you aren't sure which needs to be scanned or because they're next to each other and you don't get a gun), you need a cashier to override? Or have weight sensors that are just wrong about how much items should weigh? Or only have enough room for like 2 bags of groceries but it isn't ok to take any out of the bagging area?

I don't think it's just customers.

[–] lovesickoyster@lemmy.world 2 points 9 months ago (1 children)

Never really had any problems.

Do yours freak out when you put your re-usable bags in the bagging area even when you tell it you're using 4 of your own bags?

no weight sensors, and where there are, you can put the bags on the platform, wait for like 20 seconds for it to recognize them and continue with the scanning.

Or have two barcodes on packages and if the wrong one scans (either because you aren't sure which needs to be scanned or because they're next to each other and you don't get a gun), you need a cashier to override?

never had that happen but this is the store's problem and I'm guessing doesn't happen all that often - neither the fault of the machine nor the customer.

Or have weight sensors that are just wrong about how much items should weigh?

never experienced that either with the ones that do have weight sensors.

Or only have enough room for like 2 bags of groceries but it isn't ok to take any out of the bagging area?

the ones with weight sensors have like a 1m*1m platform, there's plenty of room for like 3-4 full bags.

[–] Revan343@lemmy.ca 6 points 9 months ago (1 children)

Sounds like you guys just have better self-checkouts than we do

[–] lovesickoyster@lemmy.world 1 points 9 months ago* (last edited 9 months ago) (1 children)

looks like the majority of the complains are related to the weight sensors, and you can't scrap those if you have people stealing - that does just not happen here in any significant amount.

[–] Revan343@lemmy.ca 1 points 9 months ago

Eh. The weight sensors don't seem to be doing much to prevent stealing, companies are still complaining about it; they just make the things a pain in the ass to use