Privacy

1223 readers

241 users here now

Icon base by Lorc under CC BY 3.0 with modifications to add a gradient

founded 1 year ago

MODERATORS

Ategon@programming.dev

danielintempesta@programming.dev

128

Genetic testing giant 23andMe is reportedly turning the blame back on its customers for its recent data breach (www.businessinsider.com)

submitted 9 months ago by sizeoftheuniverse@programming.dev to c/privacy@programming.dev

26 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] Pastaguini@hexbear.net 8 points 9 months ago

My mom used 23 and me last year and created an account with 2FA. Their 2FA fucked up and never sent the code. She spent weeks on the phone with customer service but they just shuffled her around. I tried to talk to them but it was just “I’ll escalate this to my manager” and then they’d never call back. Then we tried to get a refund and they refused, so they basically stole 40 bucks from my mom. They probably never enforced 2FA because they knew it didn’t work and didn’t want to bog down their nonexistent customer service with complaints about their fucked up 2FA. I looked online and my mom wasn’t the only one with this issue. So in that sense, they are responsible IMO.