this post was submitted on 29 Jan 2024
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submitted 10 months ago* (last edited 10 months ago) by mozz@mbin.grits.dev to c/technology@lemmy.world
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[–] circuscritic@lemmy.ca 5 points 10 months ago* (last edited 10 months ago)

Make a throwaway Twitter accounts for single customer service issue. I've done it, it's not hard, especially when dealing with any company large enough to have a social media team. They'll be monitoring relevant hashtags to internally escalate customer service issues in order to bring them back in-house, and off a public forum.