this post was submitted on 27 Jul 2023
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If you know the true answer, but you give your customer a false answer to make your product look better than it is, there's a word for that. It's "fraud".
Counterpoint: Ive taken numerous road trips in both of our family's Tesla (Tesli?) as well as a couple loaners, and the built in navigation is always spot on with the estimates. Like it's eerie how it can predict within a percentage point on a 2 hour or more drive within the first 10 minutes of a trip.
Range anxiety really is only experienced by those that it doesn't affect (i.e. potential buyers)
It sounds like your talking about you put an address in gps and it gives you an accurate number.
The article is talking about it's version of a gas gauge, where it says X miles remaining, and that is what's inflated.
Trying to lie on the gps would cause more complaints as people got stranded, the fraud was lying on the "gas gauge" where it would be hard for a customer to realize they had less juice than they were being told.
But it's addressing the same thing, no? The number it displays is the epa range and any state of charge. I prefer to just show a percentage but either way it's understood to be an estimate. If you want a true value just enter a destination (you can do a multi leg trip as well)
Also this article is so vague it's almost useless. I highly doubt this team was just straight up closing service tickets; so more than likely they trained a single team on the talking points of the display number vs real world and thus improved efficiency with service tickets. The article even admits the cars didn't need any actual service
I said it in another reply but it's not unlike a phone telling you it has 12 hours remaining, but then you play a graphically intense game and it dies in 2. The margins are much smaller here but the point is still valid
They made the numbers less accurate because people complained real distance per charge isn't what's advertised.
I have no idea why so many keep bending over backwards to make fraud seem normal.
But if you've read this whole thread and still don't get it, I don't think I'm going to keep trying.
Thanks for taking the time to tell everyone you don't know what you're talking about I guess.
And everyone can see your post history and instantly disregard any opinion you have based on your history.
Or just ignore you, which now that I've typed this is probably the smart move here
Edit:
Why it's pointless
https://lemmy.world/comment/473319