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Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions (www.theregister.com)

submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world

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Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions

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[–] asteriskeverything@lemmy.world 47 points 9 months ago (1 children)

In effect, Air Canada suggests the chatbot is a separate legal entity that is responsible for its own actions

This is some corporations are people bs they are trying to get away with. This wasn't about greed over a couple hundred bucks, it's about precedent and boy were they trying to set a harmful one for the consumer in ANY industry that utilizes AI with customer support, perhaps other applications as well.

[–] TheFriar@lemm.ee 19 points 9 months ago (1 children)

So not only are they making the user experience way, way worse, they are trying to cut all costs and shovel them off onto us. I don’t remember where I read it, probably here a couple weeks ago, but I read and article stating how companies use the internet backwards. Instead of the internet being a tool for its customers, companies use it as a tool to protect themselves from the customers. We are filtered through purposefully aggravating automated call systems, or put through Chatbots as a measure to simplify us.

Is anyone down for a fucking Revolution against this insanely backwards concept of modern life? I am.

[–] asteriskeverything@lemmy.world 1 points 9 months ago (1 children)

That sounds fascinating, if you come across it again please send the link my way!

[–] TheFriar@lemm.ee 2 points 9 months ago

I’ve been trying tofind it since your comment and I just can’t place where I came across it! It was an opinion piece on some low rent looking leftist blog, so it’s hard to search for. I will keep looking though, because I’d like to find it again and I’ll share it when I do.