this post was submitted on 16 Feb 2024
746 points (99.3% liked)

Technology

58431 readers
4426 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago
MODERATORS
L3s@lemmy.world
enu@lemm.ee
fry@fry.gs
L3s@fry.gs
enu@lemmy.world
L4s@fry.gs
L4s@lemmy.world
746
Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)
submitted 7 months ago by stopthatgirl7@kbin.social to c/technology@lemmy.world
71 comments fedilink hide all child comments
 

Air Canada appears to have quietly killed its costly chatbot support.

you are viewing a single comment's thread
view the rest of the comments
[–] fine_sandy_bottom@discuss.tchncs.de 10 points 7 months ago (1 children)

Test case.

Like whoever wrote the underlying bot (chatgpt?) Doesn't want a precedent saying bot is liable, so they will invest huge resources into this one case.

They probably settled thousands of cases waiting for this one to come up, thinking this one had the right characteristics.

[–] Mossheart@lemmy.ca 7 points 7 months ago

You'd think they'd have tried a better case then. They lost in the court of public opinion as soon as it was about bereavement and their argument that the chatbot on their own site is a separate legal entity they aren't responsible for is pants on head stupid.

In a way, we should be grateful they bungled it and are held liable, other companies may be held to the same standard in the future.