this post was submitted on 19 Feb 2024
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182
Air Canada must honor refund policy invented by airline's chatbot (arstechnica.com)
submitted 7 months ago by reimufumo@lemmy.ca to c/technology@lemmy.world
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[–] redfox@infosec.pub 73 points 7 months ago

Sorr, but I love the double sided hypocrisy here.

Here's a chatbot instead of a person, listen to it since we won't take your calls. But, we don't honor what is says!

Thanks Canadian court for giving us a rare middle finger to the business.