Big surprise that Crema has stepped in it again. They've been pretty awful since this game started. I can still remember when they first rolled out the bans and insisted their would be no appeal because their ban process was never wrong. The CEO aggressively defended it, and it wasn't very long before community managers were walking that back admitting some people had to be unbanned.

Their discord was run by dictators as a meme that cropped up around a botched patch resulted in the mods going nuts and banning anyone who mentioned it, and the steam forums were the same. They had a gaggle of fanboys who'd attack anyone who said a bad word about the game, and if anyone talked back to them one of the developers would come along and ban them.

It was such a great idea ran by absolutely awful people.