this post was submitted on 18 Mar 2024
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Your initial claim remains false.
As indicated, digital game storefronts offered refunds explicitly prior to Steam, and it wasn't leading the way, especially given its policy was that all purchases were not refundable, up till 2015's changes.
Leading the way isn't making some exceptions to their policies occasionally, it's making refunds a part of the policies from the outset when others aren't.
Fine. My initial statement was incorrect. I still think Valve put a lot of leg work into getting fairly easy refunds in place for a digital storefront that thousands of different developers sell their games on, and that that is an insanely bigger beast than the other examples outside of GoG's example, which I havent fully looked into, but my initial statement was more specific than that and thus wrong