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Chatbot letdown: Hype hits rocky reality (www.axios.com)

submitted 7 months ago by Telodzrum@lemmy.world to c/technology@lemmy.world

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Grumbles about generative AI's shortcomings are coalescing into a "trough of disillusionment" after a year and a half of hype about ChatGPT and other bots.
Why it matters: AI is still changing the world — but improving and integrating the technology is raising harder and more complex questions than first envisioned, and no chatbot has the magic answers.
Driving the news: The hurdles are everything from embarrassing errors, such as extra fingers or Black founding fathers in generated images, to significant concerns about intellectual property infringement, cost, environmental impact and other issues.

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[–] knightly@pawb.social 12 points 7 months ago

It's the same at my employer, which has wasted untold thousands on subscriptions to ChatGPT and CoPilot and all we've gotten out of it so far is a script that takes in transaction data and spits out "customer loyalty recommendations".. as if we don't already have a marketing department for that. XD