this post was submitted on 28 Mar 2024
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No clue about this instance but I'm pleased to see in general the business model where the code is all open source and support can be paid for. That would be a pretty fair business model for me as a (company) customer, assuming the product meets my needs. One example of this is XCP-ng, a virtualization OS, competing against VMware, but all open source and with paid support. Great for homelabbers too
The problem is that other companies can offer support as well, and they can do it for cheaper because they don’t have to finance development with that.
Sure they can, but I think they would not be viewed equally, at least to me. I would expect more from the developers of the tool for which I seek support than from third parties. But to each their own.