this post was submitted on 02 Apr 2024
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The CVS app is my favorite example of this. Their app (at least on Android) is a fucking browser.
Walgreens is an actual app and works the way you expect it to.
But why do either of those companies need an app is beyond me. Website does everything you could need anyways
The secret ingredient is data harvesting.
My main reason for using an app for Walgreens anyway is so I don't have to log in each time. When I go to refill my prescriptions, I'm usually in a hurry and just want to do it and move on. Refill usually takes maybe 4-5 clicks? And often less than 2-3 minutes.
Whereas on the website, between logging in and finding the medications, it's a much more involved process and I often need to use a computer to navigate it.
Oddly enough the CVS mobile website is pretty streamlined so I often don't need the app for it. And their mobile site supports passkeys whereas Walgreens doesn't.