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Most consumers hate the idea of AI-generated customer service (www.techspot.com)

submitted 2 months ago by neme@lemm.ee to c/technology@lemmy.world

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[–] sugar_in_your_tea@sh.itjust.works 12 points 2 months ago (2 children)

And it's quite possible that it's cheaper for them to give those discounts since they're not employing as many humans. Humans are expensive.

[–] KevonLooney@lemm.ee 13 points 2 months ago (1 children)

It's more likely that the food is so cheap that the company still makes money at 40% off. Like how mattresses are always discounted 30% to 70% .

[–] sugar_in_your_tea@sh.itjust.works 7 points 2 months ago

They certainly do, but they won't give up that extra margin if they don't have to. If customers hate dealing with the AI service, it may be cheaper to compensate them with more discounts than put humans back on the phone.

[–] UltraGiGaGigantic@lemm.ee 1 points 2 months ago* (last edited 2 months ago)

Thanks for the massive bill mom and dad.

They got their serotonin and I got exploitation every waking moment of my life.