this post was submitted on 10 Jul 2024
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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 3 months ago by neme@lemm.ee to c/technology@lemmy.world
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[–] Asifall@lemmy.world 3 points 3 months ago (1 children)

Yeah that’s an excellent point. Older generations still prefer phone calls but I imagine increasingly the only people who want to call will be the people who can’t fix their issue via an automated system.

[–] sugar_in_your_tea@sh.itjust.works 3 points 3 months ago

Yup. I'm pretty good at avoiding talking to people, yet I've needed to call in a few times recently for stuff I should've been able to handle online:

  • report fraud
  • cancel credit card
  • report internet outage
  • buy insurance

If they want to save money on customer support, make the customer support less necessary to get routine tasks done...