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Most consumers hate the idea of AI-generated customer service (www.techspot.com)

submitted 2 months ago by neme@lemm.ee to c/technology@lemmy.world

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[–] sugar_in_your_tea@sh.itjust.works 1 points 2 months ago

The thing is, I rarely want money from them, I just want to provide them information to make my experience as a customer better. For example:

my card kept getting declined, so I wanted to help their investigation by flagging fraud
close a credit card - feel free to show me retention offers and whatnot, I'm more likely to accept online than over the phone
report an internet outrage and see whether there's a known outage - I actually can make a report, but they've never followed up, so calling is the only way to make sure they actually got it; I just want to know that they know about it

I can see a reason for the credit card thing sucking since they want to make a bad offer and keep you as a customer, but at least for me, all of the above would make me more likely to stay a customer instead of switching to a competitor (and I've seriously considered switching each of the above).