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Where to find Marketplace support? (lemmy.world)
submitted 1 month ago by Veedem@lemmy.world to c/minecraft@lemmy.world
4 comments fedilink hide all child comments

Long story short, my son plays Minecraft on the iPad and used some gold coins to purchase an add-on (“TNT!”) from the marketplace. Unlike other addons that work fine, this one gives a “Download Failed” error message every time he tries to install it. I can not, for the life of me, figure out where a support option is for Mojang to help resolve the issue or refund the coins. Does anyone here have any suggestions?

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[-] sebinspace@lemmy.world 12 points 1 month ago

Support link at the bottom of the page

[-] Veedem@lemmy.world 5 points 1 month ago

Thank you. I had to click through a few pages but it got me to an actual contact form.

[-] friend_of_satan@lemmy.world 5 points 1 month ago

If you're unable to contact them, contact your credit card company about it. They may be able to refund your money and get their money back from Mojang.

[-] forrgott@lemm.ee 11 points 1 month ago

This is a last resort, and will almost certainly get the Microsoft account used for the purchase banned.

this post was submitted on 18 May 2024
18 points (95.0% liked)

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