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submitted 11 months ago by oxjox@lemmy.ml to c/lemmy_support@lemmy.ml

When I followed the instructions shown when selecting "Set up 2-factor authentication", there's a pop-up that says to reload the page. When I did that I was immediately signed out and was unable to log back in without a 2FA key.

Click 'Save', then manually reload this page, scroll down and use the '2FA installation link' to obtain the oath URL for your authenticator.

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[-] zoomzoom@lemmy.world 10 points 11 months ago

From a user interface perspective, it’s a pretty bad implementation. Really not dissing the devs here, as they have been doing an awesome job and and getting so much done in a short space of time with the massive new user load.

There is a reason that it is common practice to force a user to verify that they have TOTP (2fa) set up correctly by requiring them to enter the current 6 digit number to enable it. Otherwise it’s way too easy for users to lock themselves out.

[-] Caribou@feddit.de 2 points 11 months ago

I did lock myself out, and I had to set up a new account. I hope the developers fix this. Furthermore, I am scared of setting up TOTP now.

[-] oxjox@lemmy.ml 3 points 11 months ago

I just tried it again and replicated the issue from my desktop. From my iPad, when I refreshed the settings page there was a button to get a 2FA link and below that the option to remove 2FA. I'm too nervous to actually try and set up 2FA at this point.

this post was submitted on 18 Jul 2023
11 points (100.0% liked)

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