It is now at the point where we need to ask how they plan on handling complaints and problems. And if the answer is not correct, go somewhere else. Up till now this was never something we needed to worry about
this post was submitted on 10 Jul 2024
976 points (98.8% liked)
Technology
58096 readers
3181 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
Ooh, there's a fun question:
Would you rather:
An AI handle customer service, or
An overseas call center handle customer service
?
load more comments
(3 replies)
They also hate the idea of phone trees. Companies don't care unless we make them not care.
load more comments
(2 replies)
If AI is better than the existing voice-prompt systems, then I'll take it, but I doubt it will be.
The only good thing about is that, with most companies, if you need a refund for something under $10, it generally just gives you the refund and sets you off on your merry way.
could have told you this considering they also hated the days of "press or say your issue now".
In other news, the sky is blue