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What would your ideal hold 'music' be?
I've always hated these things and think music is a terrible choice as it can only ever reinforce the 'middle of the road' tastes (something I have big problems with in NZ).
But the ringer sound just reduces your brain to mush after a few minutes as well...
Would silence work, with the occasional 'you're _n_th in the queue' update? I think that's my best choice
Not silence, then people will think they got cut off.
Ambient and soothing sounds. Like waves on a beach or something.
Yes! Beach waves and bird noises or something? Sounds great!
I like music. You can put the phone down and still hear the constant "still on hold" sound, when it stops you know it's being answered.
Given to me it's a tool for that purpose, the actual music doesn't really matter as long as it's constant and lound enough. Probably best not to be any music I like, I'm never waiting on hold for good reasons so best not to associate songs I like with a bad experience.
I hate how the music gets stuck in my head or has associations I'd rather not mix with my displeasure when dealing with.
That and my cynical view of aussie companies trying to look local using kiwi music (while the call taker is wherever is cheapest)
Thanks to 2degrees broadband call centre wait times, I can not listen to Radioactive by Imagine Dragons without becoming annoyed.